| Dynamic matching for real-time ride sharing E Özkan, AR Ward Stochastic Systems 10 (1), 29-70, 2020 | 324 | 2020 |
| A diffusion approximation for a Markovian queue with reneging AR Ward, PW Glynn Queueing systems 43, 103-128, 2003 | 232 | 2003 |
| Fair dynamic routing in large-scale heterogeneous-server systems M Armony, AR Ward Operations Research 58 (3), 624-637, 2010 | 182 | 2010 |
| A diffusion approximation for a GI/GI/1 queue with balking or reneging AR Ward, PW Glynn Queueing Systems 50, 371-400, 2005 | 176 | 2005 |
| Properties of the reflected Ornstein–Uhlenbeck process AR Ward, PW Glynn Queueing Systems 44, 109-123, 2003 | 150 | 2003 |
| On the dynamic control of matching queues I Gurvich, A Ward Stochastic Systems 4 (2), 479-523, 2015 | 136 | 2015 |
| Optimal control of a high-volume assemble-to-order system EL Plambeck, AR Ward Mathematics of Operations Research 31 (3), 453-477, 2006 | 102 | 2006 |
| Blind fair routing in large-scale service systems with heterogeneous customers and servers AR Ward, M Armony Operations Research 61 (1), 228-243, 2013 | 100 | 2013 |
| Predicting product return volume using machine learning methods H Cui, S Rajagopalan, AR Ward European Journal of Operational Research 281 (3), 612-627, 2020 | 94 | 2020 |
| Asymptotically optimal admission control of a queue with impatient customers AR Ward, S Kumar Mathematics of Operations Research 33 (1), 167-202, 2008 | 93 | 2008 |
| Approximating the GI/GI/1+ GI queue with a nonlinear drift diffusion: Hazard rate scaling in heavy traffic JE Reed, AR Ward Mathematics of Operations Research 33 (3), 606-644, 2008 | 92 | 2008 |
| Routing and staffing when servers are strategic R Gopalakrishnan, S Doroudi, AR Ward, A Wierman Operations research 64 (4), 1033-1050, 2016 | 75 | 2016 |
| Asymptotic analysis of queueing systems with reneging: A survey of results for FIFO, single class models AR Ward Surveys in Operations Research and Management Science 17 (1), 1-14, 2012 | 73 | 2012 |
| Internet service performance failure detection A Ward, P Glynn, K Richardson ACM SIGMETRICS Performance Evaluation Review 26 (3), 38-43, 1998 | 71 | 1998 |
| Staffing call centers with uncertain arrival rates and co‐sourcing YL Koçağa, M Armony, AR Ward Production and Operations Management 24 (7), 1101-1117, 2015 | 70 | 2015 |
| Admission control for a multi-server queue with abandonment YL Koçağa, AR Ward Queueing Systems 65, 275-323, 2010 | 64 | 2010 |
| Optimal control of a high-volume assemble-to-order system with maximum leadtime quotation and expediting EL Plambeck, AR Ward Queueing Systems 60, 1-69, 2008 | 58* | 2008 |
| Dynamic scheduling of a two-server parallel server system with complete resource pooling and reneging in heavy traffic: Asymptotic optimality of a two-threshold policy S Ghamami, AR Ward Mathematics of Operations Research 38 (4), 761-824, 2013 | 55* | 2013 |
| Predicting response times in processor-sharing queues A Ward, W Whitt Proc. Fields Institute Conf. on Commun. Networks, Glynn, P., MacDonald, D …, 2000 | 54 | 2000 |
| Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes J Kim, AR Ward Queueing Systems 75, 339-384, 2013 | 52 | 2013 |
